At SYMBIOLABS, we design a deliver cutting-edge digital applications and specialized services focused on data value chains for industries, businesses, and organizations. Through an integrated approach that combines industrial process analysis with data science, we support digital transformation and the transition to a Circular Economy.  As a spin-off of the Athena Research Center, we bring deep expertise in Business Intelligence technologies, Big Data Analytics, and Machine Learning, along with a strong understanding of industrial needs, to create market-driven solutions and provide support to policy makers.

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Quality is at the core of our philosophy: we are committed to providing digital products and services that not only meet but exceed client expectations, using a Quality Management System (QMS) aligned with the ISO 9001:2015 standard.

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Key objectives of our Quality Management System

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• Continuous enhancement of our digital solutions and services.

• Full compliance with legal and regulatory requirements.

• Customer satisfaction and trust-building.

• Seamless company operations and effective application of our processes.

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Our commitment to these objectives is realized through the following actions:

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• Ongoing monitoring of QMS effectiveness via internal audits and annual management reviews.

• Clear identification of client and stakeholder needs.

• Systematic tracking and measurement of customer satisfaction.

• Ensuring essential resources for QMS functionality.

• Assessing goal achievement and implementing additional measures as needed.

• Evaluating risks and opportunities for continuous improvement.

• Providing continuous development and training for our team.

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Our entire team is dedicated to these principles, with oversight provided by our QMS Manager. Management is committed to implementing the QMS and reviewing this Quality Policy annually to ensure it remains current and effective.

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